As we confront the challenge of the COVID-19 coronavirus, the health and safety of our Guests and Team Members remains our top priority. While we monitor updates from the CDC, as well as local public health authorities, we’re committed to communicating with full transparency.


From our family owned and operated business to you, we sincerely appreciate your support during this difficult time.
~The Edwards Family



Due to current events, we have made the decision to temporarily close The Milk Shake Factory® locations. We are sorry for the inconvenience, and look forward to serving you again soon. Please continue to monitor our website and social media for information on when we will start shaking it up again!



Our Easter and everyday packaged chocolates are available online at


They are also available at Market Districts by Giant Eagle in:

Waterworks Mall
Settlers Ridge
Cranberry Mall
South Hills



Gift cards are a great way to support local businesses during this difficult period. Gift cards are available for purchase by calling 412-449-3516 or by emailing



We are taking this time to fully sanitize every corner of our stores with special attention to high-contact surfaces to ensure our stores will be ready for re-opening our doors.

The Milk Shake Factory story begins in 1914 as a small soda fountain and chocolate shop in Pittsburgh’s Lawrenceville neighborhood.

At the time, a milkshake was a true treat for the whole family. Home refrigeration was a luxury few could afford, so to savor the taste of ice cream, let alone the thick chill of a handmade milkshake, was cause for an excursion to a soda fountain.

In 1978, the South Side location opened at 1705 East Carson Street. The building was renovated in 2003 and received an award from the City of Pittsburgh’s Historic Review Commission. During this time, there was another transformation as well, in which a college project shifted the chocolate shop with an ice cream menu to offer shakes featuring the family’s recipes for flavored syrups.

More than a century from its soda fountain days, The Milk Shake Factory was coined, when with great foresight and intuition, the fourth generation took over the business and established a menu that blended high quality ingredients and imagination, which boasted more than 55 flavors of shakes.

Today, The Milk Shake Factory is still a family business led by siblings Chris, Mark, and Dana Edwards.