FAQ

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YOUR QUESTIONS, OUR ANSWERS

Can I enjoy your milkshakes if I have a food allergy?

Each of our locations has a separate set up for allergen shakes. If you have a severe allergy, please note that we cannot guarantee 100% allergen free due to the close proximity of everything in our stores. When ordering, please indicate the allergen of concern, and our team will be happy to accommodate you. Visit our allergen page for more details.

What ingredients are used to make your Dairy Free/Vegan Milkshakes?

Our dairy free shakes contain soy and coconut.  They are spun with almond milk.

How can I purchase a gift card?

Gift cards are available for purchase by stopping in to one of our locations or by filing out the form on our Gift Card page.  We will follow up with a phone call for the additional information needed to process the order and ship your gift card directly to you or your recipient.

Do you have electronic gift cards?

Unfortunately, we do not offer electronic gift cards at this time.  

Does The Milk Shake Factory® franchise?

No, The Milk Shake Factory® is a family-owned business based in Pittsburgh, Pennsylvania.